Privacy Policy

1. Information We Collect

When you submit a reservation, request a quote, or contact AKopiCafe, we may collect the information needed to process your request.

• Your full name
• Email address
• Mobile number
• Event type, date, time, and location
• Selected coffee cart package and payment method
• Messages or inquiries sent through our contact form

2. How We Use Your Information

We use your information only for AKopiCafe service-related purposes, especially to manage bookings and communicate with customers.

• To review and process reservation requests
• To contact you about booking approval, changes, or reminders
• To confirm event details and selected packages
• To send customer support responses
• To improve our reservation and customer service process

3. Reservation and Contact Records

Reservation details may be stored in our system so AKopiCafe can manage pending, approved, or rejected bookings. These records help us avoid duplicate bookings, confirm customer details, and organize event schedules.

4. Data Protection

AKopiCafe respects customer privacy. We do not sell, rent, or trade your personal information to outside parties.

Access to reservation and inquiry information is limited to authorized AKopiCafe personnel who need the details to handle bookings and customer support.

5. Payment Information

AKopiCafe may ask for payment confirmation or downpayment details after a reservation is reviewed. Please only send payment information through official AKopiCafe contact channels.

Do not share sensitive account passwords, PINs, or private banking credentials through our website forms.

6. Website Security

Our website may use basic security and anti-spam tools to help protect booking forms, contact forms, and customer submissions from misuse.

These tools help us maintain a safer booking experience for customers and event clients.

7. Third-Party Links

Our website may include links to third-party websites or platforms, such as Facebook, Google policies, or payment-related services. AKopiCafe is not responsible for the privacy practices of those external websites.

8. Customer Responsibilities

Customers are responsible for submitting accurate and updated information when making a reservation or inquiry. Incorrect details may delay booking confirmation or customer support responses.

9. Updates to This Policy

AKopiCafe may update this Privacy Policy when needed to reflect changes in our booking process, website features, or customer service practices.

10. Contact Us

For privacy-related questions or concerns, you may contact AKopiCafe through our official contact information.